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These allow customers to write re-usable and testable binaries see External Scripts for more information. The legacy scripting actions ran on the FLEX job nodes, but this was changed to provide greater scalability.

As a consequence of this, the following points should be noted:. Scriptable Actions Help writing scripts Example scripts. We maintain the legacy scripting documentation for reference.

Groovy, Java, Scala Groovy scripts are added to supported actions, via their configuration. As a consequence of this, the following points should be noted: Scripts are no longer transactional. This means that if an exception is thrown during script execution, it is now the responsibility of the script developer to catch it and leave the system in a valid state see Transactions within Scripting.

There are restrictions as to the JVM features and classes allowed to be called see Script Restrictions Logging from the SDK context no longer generates events as this was overloading the events system in some cases , so instead they are send to Kibana see Logging within scripts. We are always striving to improve our documentation quality, and your feedback is valuable to us.

Please select the reason s for your feedback or provide additional information about how we can improve:. Get a free personal referral link here. Twilio Docs. Twilio Flex. Rate this page:. Twilio; import com. NET helper library from twilio. Web ; Console. WriteLine flexFlow. Build your contact center. Administrator Guide Learn how to set up and administer your Flex contact center. Core Concepts. Familiarize yourself with the key features and core concepts of a cloud contact center.

Solutions Library. End to End Solutions to help you solve the complex challenges facing your contact center. End User Guides Explore how common use cases work in Flex. Dialpad and Calls. Make an outbound call Initiate a warm transfer Check and audio device's health. Insights and Analytics. Get visibility into inbound tasks into your contact center. Monitor agent activity Focus on a specific agent or a subset of agents.



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