The current version of ISO was released in September ISO applies to any organization, regardless of size or industry. More than one million organizations from more than countries have applied the ISO standard requirements to their quality management systems. This includes not only organizations that are certified to ISO , but also any organizations involved in training or certifying others. As of September 14, organizations that are currently registered to ISO should have transitioned to the standard.
ISO is based on the plan-do-check-act methodology and provides a process-oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management in an organization. Specific sections of the standard contain information on many topics, such as:.
Changes introduced in the ISO revision are intended to ensure that ISO continues to adapt to the changing environments in which organizations operate. Some of the key updates in ISO include:. Whether you are beginning your ISO journey or transitioning to the revision, your first step is to purchase a copy of ISO Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Feedback will be sent to Microsoft: By pressing the submit button, your feedback will be used to improve Microsoft products and services. Privacy policy. ISO is an international standard that establishes the criteria for a quality management system. It is the only standard in the ISO family that results in a formal certification.
ISO certification for individuals is also not a requirement of the standard, but ISO training and certification is the best method to obtain knowledge and competence about this standard. ISO certification costs will differ from company to company. Likewise, the cost of having the certification auditors come in will be different depending on the complexity of your processes and the number of employees involved.
Some of the main categories of cost that you will need to consider include learning about ISO , external help, cost of employee time, certification costs, and, finally, the costs to maintain your QMS. Since one of the biggest costs could be the cost of certification, it is best to contact several certification bodies to get a quote on how much they will charge.
The certification body can also help you to identify what requirements are not yet met, the gaps; you can then determine the cost to close these gaps by changing or implementing processes.
You can find out more in this article: How much does the ISO implementation cost? For the company QMS to be certified, you need to first finish the implementation.
After finishing all your documentation and implementing your processes, your organization also needs to perform these steps to ensure a successful certification:. Internal audit — The internal audit is in place for you to check your QMS processes. The goal is to ensure that records are in place to confirm compliance of the processes and to find problems and weaknesses that would otherwise stay hidden.
Management review — A formal review by your management to evaluate the relevant facts about the management system processes in order to make appropriate decisions and assign resources. Corrective actions — Following the internal audit and management review, you need to correct the root cause of any identified problems and document how they were resolved.
Stage One documentation review — The auditors from your chosen certification body will check to ensure your documentation meets the requirements of ISO Stage Two main audit — Here, the certification body auditors will check whether your actual activities are compliant with both ISO and your own documentation by reviewing documents, records, and company practices.
Although ISO certification is a requirement of many customer contracts, it is not a legal requirement to implement the ISO standard. In fact, there are many other standards for implementing a Quality Management System. The benefits of ISO cannot be overstated; companies large and small have used this standard to great effect, securing cost savings and additional revenue.
Here are just a few of these benefits:. Improve your image and credibility — When customers see that you are certified by a recognized certification body, they will understand that you have implemented a system that is focused on meeting customer requirements and improvement. This improves their trust that you will deliver what you have promised, and it will get you new clients. Improve customer satisfaction — One of the key principles of the ISO QMS is the focus on improving customer satisfaction by identifying and meeting customer requirements and needs.
By improving satisfaction, you improve repeat customer business. Fully integrated processes — By using the process approach of ISO , you not only look at the individual processes in your organization, but also at the interactions of those processes. By doing this, you can more easily find areas for improvement and resource savings within your organization. Use evidence-based decision making — Ensuring that you are making decisions based on good evidence is a key to the success of an ISO QMS.
By ensuring that your decisions are based on good evidence, you can better target resources to the best effect to correct problems and improve your organizational efficiency and effectiveness. It is recommended that an organization performs internal audits to check how its quality management system is working.
An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this. Alternatively, it might invite its clients to audit the quality system for themselves.
Read more about certification to management system standards. ISO has a range of standards for quality management systems that are based on ISO and adapted to specific sectors and industries. These include:.
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